Terms & Conditions

Welcome to 5 Tier. These Terms & Conditions govern your use of our website and services, including PAS2030 certification support, MCS renewable energy services, retrofit coordination, consultancy, and solar & battery installation. By accessing or using our services, you agree to be bound by these Terms & Conditions.

1. Definitions

In these Terms & Conditions:

• "5 Tier", "we", "us", "our" refers to 5 Tier, the provider of PAS2030 certification and MCS renewable energy services.
• "You", "your", "client" refers to the individual or organisation accessing or using our services.
• "Services" includes PAS2030 certification support, MCS certification, Quality Management Systems (QMS), retrofit coordination, energy consultancy, solar PV installation, battery storage, and heat pump services.
• "Website" refers to https://pas2030certification.com and all associated pages.

2. Use of Website

By accessing our website, you confirm that:

• You are at least 18 years of age or accessing under parental supervision
• You will use the website for lawful purposes only
• You will not attempt to gain unauthorised access to any part of the website
• You will not use any automated systems or software to extract data from our website
• You will not upload or transmit any malicious code or harmful content

3. Our Services

5 Tier provides professional services including:

• PAS2030 Certification: Support and guidance for installers seeking PAS2030 compliance and certification
• MCS Certification: Accreditation support for solar PV, battery storage, and heat pump installers
• Quality Management Systems (QMS): Documentation and process management for certification compliance
• Retrofit Coordination: End-to-end project management for energy efficiency improvements
• Consultancy: Expert advice on energy strategies, funding, and compliance
• Solar & Battery Installation: MCS certified installation of solar PV and battery storage systems

Specific service terms, including scope, deliverables, timelines, and pricing, will be outlined in individual service agreements or quotations provided to you.

4. Quotes and Payments

For services provided by 5 Tier:

• Quotations are valid for 30 days from the date of issue unless otherwise stated
• Payment terms will be specified in your service agreement or invoice
• All fees are exclusive of VAT where applicable
• Late payments may incur interest charges at the rate specified in your agreement
• 5 Tier reserves the right to suspend services for non-payment

5. Cancellations and Refunds

Cancellation policies vary by service type:

• Consultancy Services: Cancellations within 14 days of booking may be eligible for full refund
• Certification Support: Fees for work already completed are non-refundable
• Installation Services: Subject to specific contract terms and consumer rights legislation
• Please refer to your specific service agreement for detailed cancellation terms

6. Client Responsibilities

When engaging 5 Tier services, you agree to:

• Provide accurate and complete information necessary for service delivery
• Respond promptly to requests for information or approvals
• Ensure safe and reasonable access to premises for installation or assessment services
• Comply with all relevant laws and regulations
• Notify 5 Tier promptly of any changes to your contact information

7. Intellectual Property

All content on the 5 Tier website, including text, graphics, logos, images, and software, is the property of 5 Tier or its content suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without explicit written permission from 5 Tier.

8. Limitation of Liability

To the maximum extent permitted by law, 5 Tier shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from third-party services or products
• Issues caused by inaccurate information provided by you
• Force majeure events beyond our reasonable control

5 Tier's total liability for any claim arising from our services shall not exceed the total fees paid by you for those services in the preceding 12 months.

9. Warranties and Disclaimers

5 Tier provides services on an "as is" and "as available" basis. While we strive for excellence, we do not warrant that:

• Services will be uninterrupted, timely, or error-free
• Certification outcomes are guaranteed (final approval rests with certification bodies)
• Energy savings projections are exact (actual savings may vary)
• Funding availability is guaranteed (subject to scheme rules and availability)

10. Third-Party Links

Our website may contain links to third-party websites, including certification bodies, funding schemes, and industry partners. 5 Tier is not responsible for the content, privacy practices, or terms of these external sites. You access them at your own risk.

11. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to the data practices described in that policy.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

5 Tier reserves the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website or services following any changes constitutes acceptance of those changes. Please review these terms periodically.

14. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

5 Tier
Email: services@fivetier.co.uk
Phone: 07742948494
United Kingdom

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